1) Who We Are 👋
MENEV (“we”, “us”, “our”) operates https://menev.store. We are committed to protecting your privacy and providing a secure shopping experience.
Scope: This policy applies to our website, checkout, support, and marketing channels.
Privacy Policy 🔐
Your privacy matters at MENEV. This page explains what we collect, why we collect it, and how you can control your data.
2) Information We Collect 🧾
▸ Account & Order Data
- Identity & contact details (name, email, phone)
- Shipping & billing addresses
- Order details, invoices, support messages
- Payment method token/ID from secure gateways (we don’t store full card/bKash/Nagad details)
▸ Device & Usage Data
- IP address, device type, browser, time zone, language
- Pages viewed, referral source, clicks, navigation patterns
- Cookie identifiers and pixels (see Cookies & Tracking)
▸ Optional & User-Generated Content
- Product reviews, comments, survey responses
- Uploaded media (avoid including location/EXIF data)
- Promotion entries or influencer collaborations
If essential data is not provided, we may be unable to fulfill your order or provide services.
4) How We Use Your Data 🔧
- Process orders, deliver products, and provide customer support
- Send service communications (order updates, policy notices)
- With consent: send promotions, newsletters, offers
- Prevent fraud, abuse, and ensure platform security
- Analyze and improve site performance and product experience
5) Third-Party Sharing 🤝
We do not sell your personal data. We share limited data with trusted partners to run our business:
- Payments: bKash, Nagad, cards via Stripe/SSLCOMMERZ – to process transactions
- Delivery & Returns: Courier/fulfillment partners to ship and manage exchanges
- Analytics & Ads: Meta (Facebook/Instagram) Pixel, Google Analytics (aggregated insights)
- Email/SMS/CRM: Providers that send order notifications and support messages
These providers process your data under their own policies and contracts.
6) Behavioral Advertising 🎯
We may use your interactions to tailor ads on platforms like Facebook, Instagram, and Google.
- Manage preferences in Facebook/Instagram Ad Settings
- Manage preferences in Google Ad Settings
- Use device-level “Limit Ad Tracking” where available
We currently do not respond to “Do Not Track” signals.
7) Your Rights 🗝️
- Access: request a copy of your personal data
- Correction: fix incomplete or inaccurate data
- Deletion: ask us to delete data (except where retention is required by law)
- Marketing control: unsubscribe from marketing at any time
To exercise rights, contact [email protected].
8) Data Retention 🗃️
- Orders & invoices: retained for applicable tax/legal periods
- Support tickets/reviews: retained for service history or until you request deletion
- Analytics: stored in aggregated/non-identifiable form where possible
9) Security 🛡️
We implement administrative, technical, and physical safeguards (HTTPS, role-based access, logging). No method is 100% secure, but we continuously improve our protections.
10) International Transfers 🌍
Your data may be processed outside your country by our service providers. Where required, we apply appropriate safeguards such as contractual clauses.
11) Children’s Privacy 👶
MENEV does not knowingly collect data from children under the age required by local law. If you believe a child provided data, please contact us to remove it.
12) Changes to This Policy 🔄
We may update this page to reflect changes in our practices. Material changes will be indicated with an updated Effective Date at the top.
13) Contact Us 📫
Email: [email protected] Phone: +8809644228011 Address: Mirpur-12, Dhaka Privacy Officer: MENEV Support
