1) Policy Summary 🧭
We offer exchanges within 3 days of delivery. No refunds.
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Exchange for size/colour preference or manufacturing defect.
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Request must be submitted within 3 calendar days of delivery.
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Items must be unused, undamaged, in original packaging with all tags.
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Start an exchange via email or phone — details below.
2) Eligibility ✅
- Product is in new condition (no scratches, wear, or adjustments).
- All accessories (case/pouch, cloth, tags) included.
- Requested within 3 days of delivery.
Tip: Try frames gently before removing tags/films to keep eligibility.
3) How to Request an Exchange ✍️
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Provide Order ID and reason (size/colour/defect).
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If defective/wrong item, attach clear photos (box + product).
We’ll confirm stock for your replacement and share the next steps.
4) Shipping Fees 💸
- Preference-based exchange (size/colour change): Customer pays exchange courier both ways.
- Defective or wrong item: MENEV covers exchange shipping after verification.
Exact courier instructions will be provided during your exchange request.
5) Packaging & Condition 📦
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Keep lenses and frames free of fingerprints/scratches.
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Include all tags, case/pouch, cleaning cloth, and inserts.
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Pack securely to avoid transit damage; use the original box if possible.
6) Defective / Wrong Item 🛠️
If you receive a faulty or incorrect item, contact us within 3 days with photos.
- We’ll verify and arrange a replacement of the same model/variant where available.
- If unavailable, we’ll suggest a comparable alternative.
- Exchange shipping is covered by MENEV after verification.
7) Delivery Timelines 🚚
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Inside Dhaka: 1–2 working days
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Outside Dhaka: 2–4 working days
Excludes weekends, public holidays, and courier/weather delays.
8) Delivery Charges 💳
Cash on Delivery available nationwide.
9) Non-Exchangeable Items 🚫
- Used, damaged, or altered products (including lens/frame scratches)
- Missing original packaging, pouch/case, cloth, or tags
- Requests made after the 3-day window
10) Quick FAQ ❓
Can I get a refund instead of an exchange?
No — MENEV follows an Exchange-Only policy.
How long do exchanges take?
Once approved and the original item is received in eligible condition, we dispatch the replacement based on standard timelines (Dhaka 1–2 days, outside 2–4 days), subject to stock.
Who pays the courier for exchanges?
For preference-based exchanges, the customer pays. For verified defects or wrong items, MENEV covers the exchange shipping.
11) Contact ☎️
